Returns

We want you to be 100% happy with your product and enjoy it for many years to come but if you are not, you can return it under the following conditions:

1. Conditions for returning a product:
The product must be unused, undamaged, and in its original packaging.
The product must not show signs of wear or use.
The return must include the receipt or proof of purchase.
To exercise your right of withdrawal, please notify us via email.

2. Return Procedure
Upon approval of your return request, we will provide you with the return address.
Return shipping costs are covered by the customer unless the product is damaged or incorrect.
We recommend returning the product using a traceable shipping service.

3. Refund Process
After receiving and inspecting the returned product, we will issue a refund using the same payment method you used for the purchase.
Refunds will be processed within 14 days of receiving the returned item.
Shipping costs are non-refundable unless the product was delivered incorrectly or is defective.

4. Complaints and Damaged Products
If you receive a damaged or defective product, please notify us within 8 days of receipt. Include the following:

- A photo of the damaged product.
- A description of the issue.
- Your order number or receipt.

We will review your complaint and notify you of the next steps. If necessary, we will replace the product or issue a refund.

5. Custom Orders
Products made to order or customized to your specifications are not eligible for returns unless they are defective.

6. Contact Us
For any additional questions or assistance, please contact us.