Our products are designed and handcrafted in Slovenia.

You can pay with all credit cards, via PayPal or direct bank transfer.

1. Delivery within Slovenia
Orders are typically processed and shipped within 1–3 business days.
Estimated delivery time is 2–5 business days from the shipping date.
The shipping cost within Slovenia is calculated at the checkout.

2. Delivery to Europe
Orders are typically processed and shipped within 1–3 business days.
Estimated delivery time for European countries is 5–10 business days.
The shipping cost to European is calculated at the checkout

3. Order Tracking
After shipping, you will receive an email with a tracking number to monitor your shipment.

4. Additional Information
If there are delivery delays or special requests, please contact us at email.
Delivery depends on product availability and the selected shipping provider.
For further inquiries, feel free to contact us.

It could happen, but we hope it won't. In this case, we apologize. Please contact us and we will quickly resolve the problem.

We want you to be 100% happy with your product and enjoy it for many years to come but if you are not, you can return it under the following conditions:

1. Conditions for returning a product:
The product must be unused, undamaged, and in its original packaging.
The product must not show signs of wear or use.
The return must include the receipt or proof of purchase.
To exercise your right of withdrawal, please notify us via email.

2. Return Procedure
Upon approval of your return request, we will provide you with the return address.
Return shipping costs are covered by the customer unless the product is damaged or incorrect.
We recommend returning the product using a traceable shipping service.

3. Refund Process
After receiving and inspecting the returned product, we will issue a refund using the same payment method you used for the purchase.
Refunds will be processed within 14 days of receiving the returned item.
Shipping costs are non-refundable unless the product was delivered incorrectly or is defective.

4. Complaints and Damaged Products
If you receive a damaged or defective product, please notify us within 8 days of receipt. Include the following:

- A photo of the damaged product.
- A description of the issue.
- Your order number or receipt.

We will review your complaint and notify you of the next steps. If necessary, we will replace the product or issue a refund.

5. Custom Orders
Products made to order or customized to your specifications are not eligible for returns unless they are defective.

6. Contact Us
For any additional questions or assistance, please contact us.